Terms of service

These terms apply when you buy from showstoppersdancewear.com. Please read them along with our Refund, Shipping and Privacy policies, which form part of these terms.

1. About us

This website is run by Showstoppers Dancewear, 15 Wellington Way, Waterlooville, Hampshire, PO7 7ED. VAT number GB932388900. You can contact us at showstoppersdance337@hotmail.co.uk or on 023 9266 8131. Our online shop runs on Shopify.

2. Your order

When you place an order, we'll email you to confirm we've received it. Our contract with you starts when we email to confirm your order has been dispatched (or is ready to collect). We may decline or cancel an order, for example if an item is out of stock or a price was shown in error. If we do, we'll tell you and refund any payment in full.

3. Prices and payment

All prices are in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order.

4. Products

We do our best to show products accurately, but colours can look slightly different on different screens. Sizes vary between brands, so please check our size guides or ask us for advice. For pointe shoes, we strongly recommend a professional fitting before buying.

5. Delivery

Delivery options, costs and timings are set out in our Shipping policy. Items are your responsibility once they've been delivered to the address you gave us.

6. Cancellations, returns and faulty items

Your right to cancel, and what happens if an item is faulty, are set out in our Refund policy. Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. Fitting appointments

If you book a pointe shoe fitting, please let us know as soon as possible if you need to change or cancel it, so we can offer the time to another dancer.

8. Gift cards

Gift cards can be used online. They can't be exchanged for cash.

9. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for losses that weren't foreseeable, or for business losses. We don't exclude or limit our liability where it would be unlawful to do so.

10. Using our website

You must not misuse our website, for example by introducing viruses or trying to gain unauthorised access. The text and images on this website belong to us or our suppliers and must not be copied without permission.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies.

12. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.