Refund policy
WE HOPE YOU LOVE YOUR DANCEWEAR. HOWEVER, IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE WE ARE HERE TO HELP. PLEASE CONTACT US HERE.
IF YOU REQUIRE AN EXCHANGE PLEASE COMPLETE THE RETURNS FORM INCLUDED IN YOUR PARCEL AND ENCLOSE IT WITH YOUR UNWANTED ITEMS WITHIN 14 WORKING DAYS OF RECEIPT TO:
SHOWSTOPPERS DANCEWEAR
337, LONDON ROAD,
PORTSMOUTH
PO2 9HQ
WE WILL HAPPILY POST OUT A DIFFERENT COLOUR OR SIZE OF THE SAME ITEM TO A UK ADDRESS FOR FREE ON A STANDARD DELIVERY. POSTAGE WILL BE PAYABLE IF YOU REQUIRE A DIFFERENT ITEM OR ADDITIONAL ITEM, OR IF YOU LIVE OUTSIDE OF THE UK.
IF YOU REQUIRE A REFUND PLEASE COMPLETE THE RETURNS FORM INCLUDED IN YOUR PARCEL AND ENCLOSE IT WITH YOUR UNWANTED ITEMS WITHIN 14 WORKING DAYS OF RECEIPT TO THE ABOVE ADDRESS. WE WILL PROCESS YOUR REFUND AS QUICKLY AS POSSIBLE, BUT PLEASE ALLOW UP TO 28 WORKING DAYS.
ALL RETURNS SHOULD BE SENT POSTAGE PAID TO THE ADDRESS ABOVE. CUSTOMERS ARE RESPONSIBLE FOR PAYING RETURN SHIPPING COSTS. WE RECOMMEND THAT YOU OBTAIN A PROOF OF POSTAGE RECEIPT AS WE CANNOT ACCEPT RESPONSIBILITY FOR UNDELIVERED RETURNS.
RETURNS MUST BE SENT BACK IN RESALABLE CONDITION, UNWORN AND UNMARKED, IN THE ORIGINAL PACKAGING AND WITH ALL TAGS STILL ATTACHED.
DUE TO HYGIENE REASONS WE DO NOT ACCEPT RETURNS ON UNDERWEAR, TIGHTS, HAIR ACCESSORIES AND FAKE TAN. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
WHERE POSSIBLE PLEASE ENCLOSE THE RETURNS FORM, OR STATE CLEARLY YOUR NAME, ADDRESS AND TELEPHONE NUMBER AS WELL AS YOUR INSTRUCTIONS. STRAIGHT EXCHANGES (SAME ITEM BUT DIFFERENT SIZE OR COLOUR) WILL BE SENT POSTAGE PAID BY SHOWSTOPPERS DANCEWEAR FOR UK MAINLAND ONLY. POSTAGE WILL BE CHARGED FOR A DIFFERENT STYLE ORDERED IN EXCHANGE, OR ANY ADDITIONAL ITEMS.
REFUNDS ARE FOR MERCHANDISE ONLY. POSTAGE IS NON-REFUNDABLE IN ANY CIRCUMSTANCES. WE WILL ENDEAVOUR TO PROCESS REFUNDS AS QUICKLY AS POSSIBLE. HOWEVER, THIS MAY TAKE UP TO 28 DAYS.